Privacy Policy

Handling your personal data responsibly is a key concern for us. This privacy policy for our website explains how and for what purposes we process personal data.

Who We Are

We are Kieferorthopäde Suisse AG, Dietikon branch, located at Kirchstrasse 21, 8953 Dietikon, Switzerland, registered in the Zurich Commercial Register under number CHE-357.269.305; Kieferorthopäde Suisse AG, Altdorf branch, located at Lehnplatz 9, 6460 Altdorf UR, Switzerland, registered in the Zurich Commercial Register under number CHE-400.503.243; Kieferorthopäde Suisse AG, Swiss branch Arth, located at Bahnhofstrasse 19, 6410 Goldau, Switzerland, registered in the Zurich Commercial Register under number CHE-284.696.595; and Kieferorthopäde Suisse AG, Baar public limited company, located at Marktgasse 7, 6340 Baar, Switzerland, registered in the Zurich Commercial Register under number CHE-258.882.028 (hereinafter "Kieferorthopäde Suisse AG", "we", "us").

During your visit to our website, www.kieferorthopaede-suisse.ch (the "Website"), personal data may be collected, recorded, disclosed, or otherwise processed. According to applicable data protection laws, we are identified as the data controller concerning the personal data we process.

We Value Your Privacy

We are committed to protecting your privacy and personal data in accordance with applicable data protection legislation, particularly the Federal Data Protection Act ("FADP") and the General Data Protection Regulation ("GDPR").

In this privacy policy for our website (this "Privacy Policy"), we describe how your personal data is collected, how and for what purposes we use it, and to whom we might disclose it. This Privacy Policy also informs you about your rights in relation to the processing of your personal data. Therefore, you should read this Privacy Policy carefully.

From time to time, we may need to update this Privacy Policy. The current version of our Privacy Policy is available on our website (see above). We recommend that you regularly review this Privacy Policy. We will provide the latest version of this Privacy Policy upon request.

Note: By using our website and providing us with your personal data, you acknowledge that the processing of your personal data is carried out as described in this Privacy Policy.

Note: The above does not constitute “consent” for processing your personal data. Unless explicitly stated otherwise, we will not rely on consent as the legal basis for processing your personal data.

From Whom Do We Collect Personal Data?

In the context of our services, we may collect personal data about visitors to the website and individuals who schedule an appointment through our website. The same applies if an appointment is made by a third party.

How Do We Collect Your Personal Data?

We may collect information about you in various ways when you visit our website:

• Automatically, when you visit our website, for example, when data is automatically collected by our IT systems during your visit to the website.
• Directly from you, when you visit our website, which may include information you provide via contact forms available on the website.
• Through other means, such as using cookies.

What Personal Data Do We Collect and For What Purposes?

We collect the following information about you and use it for the following purposes:

We process the data marked with an asterisk to provide a service to our customers. For other processing, we rely on the protection of our legitimate interests.

Who Do We Disclose Your Personal Data To?

In connection with the purposes listed above, we may disclose your personal data to service providers with whom we work (e.g., IT service providers or marketing agencies). Your personal data may also be disclosed to other group companies and owners for analytical purposes.

To ensure the protection, confidentiality, and security of your personal data, we will, if necessary, ensure that appropriate contractual guarantees are in place when disclosing your personal data to third parties. For example, we will enter into data processing agreements with relevant third parties (to agree on restrictions regarding the use of your personal data and obligations regarding the protection and security of your personal data). Service providers may only process the data for predetermined purposes, not for their own purposes.

The third parties to whom we disclose your personal data as described above are generally based in Switzerland or within the European Economic Area ("EEA"). Exceptionally, they may be located in countries outside the EEA and Switzerland, where a lower level of data protection prevails compared to the EEA and Switzerland. In such cases, we will ensure that adequate measures are taken to provide an appropriate level of protection for your personal data in accordance with applicable data protection legislation.

In particular, we will use standard contractual clauses adopted by the European Commission and recognized by the Federal Data Protection and Information Commissioner ("FDPIC") (more details and a copy of these clauses can be found at edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html). If necessary, your consent will be obtained.

Your personal data and/or personal profile will not be rented or sold to third parties.

How Long Do We Retain Your Personal Data?

Your personal data will not be retained longer than necessary for the purposes for which it is processed (see the purposes listed under Title 5 above). We will only retain your personal data longer if we are legally required to do so or if it is necessary to defend our interests in a legal dispute (judicial or extrajudicial). Afterward, your personal data will generally be deleted or anonymized.

How Do We Protect Your Personal Data?

In light of the risks we have identified, we will implement appropriate administrative, technical, and organizational measures to ensure adequate security of your personal data. We protect personal data transmitted, stored, or otherwise processed against destruction, loss, and alteration, as well as against unauthorized disclosure and access. In particular, we have switched our website to HTTPS (Hypertext Transfer Protocol Secure). These measures adhere to international standards and are regularly reviewed and adjusted as needed.

Please note that data transmission over the internet (e.g., communication via email) may have security vulnerabilities. Complete protection of data from third-party access is not possible.

Additionally, we ensure that the personal data we process is accurate and up-to-date. Therefore, we ask you to inform us of any changes to your personal data (such as your contact details) so that we can, for example, send you appointment reminders and invoices.

What Rights Do You Have and How Can You Exercise Them?

Under applicable data protection law, you can generally and free of charge exercise the following rights:

• Information and access to your personal data;
• Correction of your personal data;
• Deletion of your personal data ("right to be forgotten");
• Restriction of the processing of your personal data;
• Objection to the processing of your personal data;
• Data portability, meaning receiving your personal data in a structured, commonly used, and machine-readable format and transferring this data to another controller.

To learn more about these rights and their applicability, especially regarding the right to object, please refer to the appendix.

Finally, you have the right to lodge a complaint with the competent supervisory authority concerning our processing of your personal data (in Switzerland, this is the FDPIC - Federal Data Protection and Information Commissioner, Feldeggweg 1, 3005 Bern, Switzerland).

Use of Cookies and Social Network Plug-Ins

We use cookies and social network plug-ins on our website. Some are essential for the operation of our website, while others help improve, speed up, and secure the user experience on our website.
Cookies are small files that your browser stores on your computer or mobile device. On our website, we use the following cookies:
 

We also use social network plug-ins. These allow us to recognize you based on your profile on social networks and to import certain data (such as your identification and contact details or your profile picture). They also enable us to use the “share buttons” of social networks (LinkedIn, Twitter, Facebook, etc.). You can find more information on this in the privacy policy of your social network provider. If you do not wish to be connected to your profile on social networks, we ask you to log out before using our website.

How can you manage / delete these cookies?

All common browsers offer the option of managing the cookies that have been installed on your computer or mobile device.

If you do not want the website to install cookies on your computer/mobile device, you can easily restrict or prevent the installation by adjusting the settings on your browser or mobile device. In addition, you can choose the settings of your mobile device or browser so that you receive a notification each time a cookie is installed on your computer or mobile device. This allows you to decide whether or not to accept these cookies.

Please note that certain parts of our website may no longer function properly and that you will no longer be able to enjoy an optimal user experience if you reject certain of the cookies we use.

Contact us

If you have any questions, comments or complaints in connection with this Privacy Policy or the processing of your personal data by us, you can contact us by post at Kirchstrasse 21, 8953 Dietikon/ZH or by e-mail at dietikon@kfo-suisse.ch and/or by telephone on +41 44 740 55 56.

Last updated on 31.08.2024 

Appendix

Right to information and right of access to your personal data

You can request more information about our data processing and the personal data we hold about you at any time. You can submit your request for information in writing, enclosing a copy of your identity card or passport, to the address listed under “Contact” (Section 12).

Right to rectification of inaccurate data and completion of incomplete data

If your personal data is incorrect or incomplete, you have the right to request that this data be corrected or completed without delay.

Right to erasure of your personal data ('right to be forgotten') 

You may request that we erase (part of) your personal data

• if it is no longer necessary for the purposes for which it was collected or otherwise processed;
• if the processing was based on your consent and you have withdrawn it;
• if you have other legitimate grounds for objecting to the processing of your personal data;
• if we process your personal data unlawfully; or
• if the deletion of your personal data is necessary to fulfill one of our legal obligations.

Please note that we may refuse erasure in some cases, namely: (i) for exercising the right of freedom of expression and information; (ii) for compliance with a legal obligation; or (iii) for the establishment, exercise or defense of legal claims.

Right to restriction of processing

You may request that we (temporarily) restrict the processing of your personal data:

• if you have contested the accuracy of your personal data, for a period enabling us to verify the accuracy of that data;
• if the processing is unlawful and you oppose the erasure of your personal data and request the restriction of their use instead
• if we no longer need the personal data for the purposes of the processing, but you require this data for the establishment, exercise or defense of legal claims; or
• if you have objected to processing pending the verification whether our legitimate grounds override yours.

Right to object (free of charge)

Under certain circumstances, you may object to the processing of your personal data if such processing is based on our “legitimate interest”. If your objection is legitimate, we will no longer process your personal data unless we have overriding legitimate interests in the data processing or the processing is necessary.

If we process your personal data for direct marketing purposes, you may object to the data processing or withdraw your consent at any time. You also have the right not to be subject to profiling for direct marketing purposes.

Right to data portability

In some cases, you have the right to receive all your personal data in a structured, commonly used and machine-readable format and to transmit this data to another controller. You have this right if:

• the processing is based on consent or on the performance of a contract; and
• the processing is carried out by automated means.